Morning Stuart.

Just to let you know I have been very impressed with yourself and all the team that have been working for Jacobs in the NNL labs in Workington removing the asbestos cill.

There were some challenging times during the duration of the works (none created by West Coast Thermal) but yourself and the whole team conducted themselves very professionally and overcome all issues that had arisen.

Jacobs would not hesitate to use West Coast Thermal going forward on any future projects.

Again, thank you for all the hard work and dedication you all put into getting this work completed professionally and safely.

Regards

Allan Telford | Jacobs | NNL Package Manager

— Allan Telford | Jacobs | NNL Package Manager

Was the service you asked for carried out to your satisfaction?

Yes – great service from start to finish! Barry was fantastic and so quick to respond to emails etc. Gareth and the other guy (sorry didn’t catch his name) who came to carry out the work were absolutely lovely, so friendly and professional, they’re an absolute credit to the company.

Did you find the communication satisfactory from your initial enquiry to the completed job?

Absolutely brilliant from Barry and the ladies in the office, everyone has been so helpful from start to finish.

Do you feel our service represented value for money? 

Yes

Would you use West Coast Thermal Ltd again and would you recommend us to others? 

100% – without a doubt! Thank you all again!

Name of person completing this form

Home Owner

— Client Feedback – Homeowner

Was the service you asked for carried out to your satisfaction?

Yes, we have a long standing relationship with WCT and part of the reason for the longevity is the level of service provided which we are always happy with.

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Did you find the communication satisfactory from your initial enquiry to the completed job?

Yes, the process through from quote to completion of the work is always communicated well, with appointment updates provided and any enquiries responded to quickly.

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Do you feel our service represented value for money? 

Yes I do, and this is why our client has increased the volume of work going through this contract arrangement because they can see the value for money provided.

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Would you use West Coast Thermal Ltd again and would you recommend us to others? 

We have used WCT for a number of years and will continue to do so.  We promote what the company does and always highlight their good work to our client.

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Company Name         MPS Housing

Name of person completing this form Julie Jackson

Role in the organisation Senior Void Supervisor

Date 11th October 2022

— Client Feedback – MPS Housing

Thank you for the great service, house was left nice and tidy.

Best wishes

 

— Phillipa

On behalf of Broughton Parish Council please can we pass on our sincere thanks to you and your team for such polite, and timely work. Mrs Mary Bradley who managed this contract on behalf of the council complimented the helpful and polite manner of your staff.

— Broughton Parish Council

Another job well done for Alan, Scotty and Gareth.

“Please pass on our grateful thanks to Alan and his team.  They were respectful, helpful and, most importantly, professional in the job they did and gave us with a sense of comfort that the job would be done properly – something that’s not so easy to come by. We’d happily have them back, but thankfully that will not now be needed.”

— Peter

It was a pleasure to have your removal team on site, and I’m very happy with the result as you can imagine. I’m also grateful that you were able to organise the work promptly, and so help me to keep our project on track.

WCT SP-A-37 Client Feedback Form

— Jonathan Moore – Alhambra Cinema

Hi Barry

Many thanks for carrying out that work at such short notice.

Your employee Gareth was a credit to your company. Unfortunately (or fortunately as it turned out) there was an audit this morning when we were carrying out the work and comments were made about Gareth’s ability and his attitude to minimise disruption to other workers whilst carrying out his duties.

Kind Regards

— Steve Amor – Electrical Contractor

I confirm that Armac Environmental has worked with West Coast Thermal on a number of projects, during which time they have provided our business with excellent results on all asbestos removal projects, one of the latest projects was Unsworth Grange School in Washington.

We found the Supervisor and operatives helpful, reliable and above all very professional while carrying out the works.

The management team carried out the project on time and within budget with no incidents or injuries.

I can confidently recommend West Coast Thermal as a solid and reliable company, and experts in their field of asbestos removal

— Aaron Collins – Asbestos Manager, Armac Group

Thanks for your help removing the asbestos from Bank House. I enjoyed working with your ‘lads’ who were most obliging and could not have been more helpful.  It is much appreciated and I would not hesitate to use your company again or to recommend you to others

— J.L Parkinson – Managing Director, Lambert Gill Ltd

We have worked with your company for many years and have always found you to be professional, knowledgeable and accommodating. The correct approach to asbestos is critical for all within our industry and we have consistently been able to rely on West Coast Thermal in this regards. We would have no hesitation in recommending you to future clients and look forward to continuing our excellent working relationship

— Neville – Health & Safety Adviser, Scotmid

I have used West Coast Thermal on several occasions and I have been impressed by the professional approach and the standard of work they have produced has been very good and meticulous. They communicate well and produce the necessary timeline and detailed method statements to complete the task. Therefore I have no hesitation in recommending West Coast Thermal for any Asbestos Surveying or Removal Works

— Peter Trumper – Estates Manager, North University of Cumbria

Many thanks for your work on this. I appreciate the professional manner in which it was carried out. In the likely event that we will need to remove asbestos in the future, be sure I will bear you in mind

— Jonathan Tibbitts – Construction Director, Thomas Armstrong (Construction)Ltd

We have utilised the services of West Coast Thermal for asbestos surveys and removal of asbestos products for many years. They provide us with an efficient, reliable and professional service

— John Sewell – Estates Project Lead North Cumbria University Hospitals

We have found the company to be very reliable and diligent in their work and find the reports produced are user-friendly and very easy to understand. There have been no problems with their work and Directors and staff are very helpful and forthcoming. Further to the above, I would have no qualms about recommending WCS and we will continue to use their services in the future.

— Mr & Mrs Atkinson – Workington

The work was efficiently planned, carried out on time and the site was left entirely clear and clean.  The staff were professional and helpful throughout.

— Scott M

Thanks. Would just like to say how helpful and professional your operatives have been so far, please pass on our compliments. Also, I forgot to say all your workmen were very helpful, courteous and hard working while working at my house.

— Christine – Workington

Many thanks to your team for the good work involved in the removal and disposal of the shed from the above address. Also, for leaving the area in such a clean and tidy state.

— Jean M

I’m very relieved but also very grateful – what phenomenally fast and friendly service I’ve had from you guys. Many, many thanks! Regarding an asbestos survey/samples.

— Lucy B